Digital GP Letters – Service Update

Please see an update from Swansea Bay University Health Board Digital Services (available on intranet here)

The way in which correspondence from Swansea Bay University Health Board is delivered to GP practices is changing for the following services:

• Rheumatology

• Osteoporosis

• Exercise and Lifestyle Programme (ELP)

• Prehabilitation Service

• Persistent Pain / Pain Management

• CMATS (Community Musculoskeletal Assessment & Treatment Service)

  
  

What is changing?

From 6pm on Monday 1 June 2026, all clinic letters and related correspondence for these services will be sent electronically to GP’s via the Welsh Clinical Communications Gateway (WCCG).

What this means for GP practices

• Paper copies of letters will no longer be printed or posted.

• All correspondence will be available digitally via:

  • WCCG

  • Welsh Clinical Portal (WCP)

    
    

Practices should ensure they have appropriate access in place and that WCCG is monitored regularly to avoid any disruption to receiving clinical information.

Why is this changing?

Moving to digital correspondence will:

• Improve the timeliness of communication with primary care

• Support more efficient and reliable delivery of clinical information

• Contribute to a more environmentally sustainable approach, reducing reliance on paper

  
  

Action for GP practices

• Confirm access to WCCG for relevant staff

• Ensure processes are in place to review incoming correspondence regularly

• Escalate any access issues via existing support routes ahead of go-live

  
  

Further information

For further information please contact Emma Preece, Service Lead – Persistent Pain Emma.Preece@wales.nhs.uk or Paula Philips, Service Manager - paula.phillips1@wales.nhs.uk